With more than 40% of Tasmanians being under the national average income[i], any large expense such as a power bill, medical bill or car repairs can result in an immediate time of crisis for someone who is vulnerable.
This expense could result in the individual or family making the choice between eating and paying rent. At Hobart City Mission, we are here to help with the stress of making this choice.
We assist with:
- food packs
- food vouchers
- referrals to appropriate services and agencies
Emergency Assistance is one of our core programs, and we are committed to assisting people in our Southern Tasmanian community who are in immediate short-term crisis situations.
To make an appointment, please visit one of our offices or call 6215 4200 between 8:30 am and 5:00 pm Monday to Friday. Due to high demand, we recommend you contacting us this first thing at 8:30am.
We operate under a two day booking process, which means we can only book an Emergency Assistance appointment on the day of your call or the following business day (subject to availability).
Appointments are held at two separate locations: 50 Barrack Street, Hobart (Monday, Wednesday and Thursday) and 11 Main Road, Moonah (Tuesday, Wednesday and Friday).
If you can’t get an appointment, we have food packs that can be collected from either of our two offices during business (Hobart Monday to Friday and Moonah Tues, Wed & Friday).
To enable us to make a proper Emergency Assistance assessment, you will need to bring a current Centrelink statement, payslip, Health Care card, and any documentation that shows evidence of your financial hardship (e.g. income statement/payslips, relevant bills or receipts).
If you are seeking assistance with your Telstra or Aurora bill please inform the Admin person taking your call, so they may make an appointment for an assessments (please note this can take up to 1hr to complete if eligible for assistance). You will need to bring your most recent Aurora or Telstra bill to the appointment with you. Assistance may be limited if these documents are not provided during your appointment.
We always have emergency food packs at our Hobart office 5 days per week. These can also be collected at our Moonah office which is open Tuesday, Wednesday and Friday.
Bread is available free of charge at our Hobart and Moonah offices and is limited to 1 loaf of bread per person.
Vouchers, Aurora and Telstra assistance are only provided following a successful assessment through an Emergency Assistance appointment.
“Thank you for all your help and kind words. I feel I have left with so much pressure removed from me and can cope with the coming week. Not just because of the assistance but also the boost in morale because of kind words.”
“I never imagined myself to be in this situation, but thanks to Hobart City Mission I was able to receive some help to get me back on my feet and to provide food for my three daughters”