Emergency Assistance

With more than 40% of Tasmanians being under the national average income, any large expense such as a power bill, medical bill or car repairs can result in an immediate time of crisis for someone who is vulnerable.

This expense could result in the individual or family making the choice between eating and paying rent. At Hobart City Mission, we are here to help with the stress of making this choice.

We assist with:

  • food packs
  • food vouchers
  • vouchers for City Mission Op Shops for clothing, bedding etc.
  • utilities
  • referrals to appropriate services and agencies

Emergency Assistance is one of our core programs, and we are committed to assisting people in our Southern Tasmanian community who are in immediate short-term crisis situations.

For more information about obtaining emergency assistance or to make an appointment, please contact us on (03) 6215 4200.

Due to high demand, we recommend you contacting us this first thing at 8:30am.

Emergency Assistance
Supported by Tas Govt logo (colour)

To make an appointment, please call 6215 4200 between 8:30 am and 5:00 pm Monday to Friday.  Due to high demand, we recommend you contacting us this first thing at 8:30am.

We operate under a two day booking process, which means we can only book an Emergency Assistance appointment a day in advance (subject to availability). 

Appointments are held at two separate locations:  50 Barrack Street, Hobart (Monday, Wednesday and Thursday) and 11 Main Road, Moonah (Tuesday, Wednesday and Friday).

If you cannot get an appointment, we have food packs available at either of our Hobart & Moonah offices.  

Hobart Office50 Barrack St, Monday to Friday 8.30am to 5.00pm

Moonah Office11 Main Rd, Tuesday, Wednesday & Friday 8.30am to 5.00pm (Closed for lunch 1pm-2pm)

To enable us to make a proper Emergency Assistance assessment, you will need to bring a current Centrelink statement, payslip, Health Care card, and any documentation that shows evidence of your financial hardship (e.g. income statement/payslips, relevant bills or receipts).

If you are seeking assistance with your Telstra or Aurora bill please inform the receptionist taking your call, so they may make an appointment for an assessment (please note this can take up to 1hr to complete if eligible for assistance).  You will need to bring your most recent Aurora or Telstra bill to the appointment with you.  Assistance may be limited if these documents are not provided during your appointment.

We always have emergency food packs at our Hobart office 5 days per week.  These can also be collected at our Moonah office which is open Tuesday, Wednesday and Friday.

Bread is available free of charge at our Hobart and Moonah offices and is limited to 1 loaf of bread per person.

Vouchers, and Aurora and Telstra assistance are only provided through an Emergency Assistance appointment.

“Thank you for all your help and kind words. I feel I have left with so much pressure removed from me and can cope with the coming week. Not just because of the assistance but also the boost in morale because of kind words.”


“I never imagined myself to be in this situation, but thanks to Hobart City Mission I was able to receive some help to get me back on my feet and to provide food for my three daughters” 


Hobart City Mission