Emergency Relief

With more than 40% of Tasmanians being under the national average income, any large expense such as a power bill, medical bill or car repairs can result in an immediate time of crisis for someone who is vulnerable.

This expense could result in the individual or family making the choice between eating and paying rent. At Hobart City Mission, we are here to help with the stress of making this choice.

We assist with:

  • food packs
  • food vouchers
  • vouchers for City Mission Op Shops for clothing, bedding etc.
  • utilities
  • referrals to appropriate services and agencies

Emergency Relief is one of our core programs, and we are committed to assisting people in our Southern Tasmanian community who are in immediate short-term crisis situations.

Emergency Relief can be accessed from five locations:

– Monday to Friday during business hours at our 50 Barrack Street, Hobart and 11 Main Road, Moonah offices.

– By appointment in Oatlands, fortnightly from 12pm to 1pm at Midlands Memorial Community Centre, 68 High Street.
Call 6215 4200 between 8.30am – 5.00pm, Monday to Friday for more information or to make an appointment.

– From our mobile ER food van which provides frozen meal, non perishable food, cooking facilities and other Hobart City Mission service links. The van can be found at the following times and locations: 

  • The laneway behind Huonville City Mission Op Shops, 3 Wilmot Rd from 2pm – 3pm every Tuesday
  • Outside Sorell South Eastern Community Care, 12 Somerville St from 2pm – 3pm every Thursday

No appointment is required to access emergency food packs at the HCM food van or offices. 

For more information about obtaining emergency assistance or to make an appointment, please contact us on (03) 6215 4200. 

Due to high demand, we recommend you contact us first thing at 8:30am.

Emergency Assistance
Supported by Tas Govt logo (colour)

To make an appointment, please call 6215 4200 between 8:30 am and 5:00 pm Monday to Friday.  Due to high demand, we recommend you contacting us this first thing at 8:30am. The phones are particularly busy at this time so please stay on the line.

We operate under a two day booking process, which means we can only book an Emergency Assistance appointment a day in advance (subject to availability).

Appointments are held at two separate locations:  50 Barrack Street, Hobart (Monday – Friday) and 11 Main Road, Moonah (Monday – Friday).

If you cannot get an appointment, we have food packs available at either of our Hobart & Moonah offices.

Hobart Office50 Barrack St, Monday to Friday 8.30am to 5.00pm

Moonah Office11 Main Rd, Monday to Friday 8.30am to 5.00pm (Closed for lunch 1pm-2pm)

To enable us to make a proper Emergency Relief assessment, you will need to bring a current Centrelink statement, payslip, Health Care card, and any documentation that shows evidence of your financial hardship (e.g. income statement/payslips, relevant bills or receipts).

If you are seeking assistance with your Telstra or Aurora bill please inform the receptionist taking your call, so they may make an appointment for an assessment (please note this can take up to 1hr to complete if eligible for assistance).  You will need to bring your most recent Aurora or Telstra bill to the appointment with you.  Assistance may be limited if these documents are not provided during your appointment.

We always have emergency food packs at our Hobart office 5 days per week.  These can also be collected at our Moonah office which is open Monday to Friday.

Bread is available free of charge at our Hobart and Moonah offices and is limited to 1 loaf of bread per person.

Vouchers, and Aurora and Telstra assistance are only provided through an Emergency Relief appointment.