Retail Store Supervisor

• Casual Role based across All Op Shop Locations, Southern Tasmania
• Supportive and professional development culture

Hobart City Mission’s (HCM) vision is to create compassionate, resilient and connected local communities.  We bring together people who want to give to and support those most in need in our local community, through the provision of client-focused, holistic and innovative programs and services.

City Mission Op Shops profits help to fund HCM programs supporting individuals experiencing homelessness in the Southern Tasmanian community. As well as promoting recycling and sustainability, we provide an affordable alternative for customers who don’t want to support wasteful fast fashion practices.

We have an exciting opportunity for a dynamic and professional ‘people person’ to join our HCM Retail Team as a Retail Store Supervisor. You will be responsible for the engagement, wellbeing, support, and daily supervision of volunteers in your allocated retail stores. You will engage with the wider Retail team, building strong, respectful relationships, bringing your experience, passion and knowledge to continue to build our retail function and our City Mission Op Shop brand.

You will also be part of an exciting growing industry that supports the circular economy by identifying ways to reduce waste, re-use everything that we can, and recycle those that we can’t!

The successful applicant must be available to work Monday – Saturday.

Reporting to the Retail Coordinator you will: 

• Bring a creative flair to the day-to-day supervision and coaching of the volunteer team
• Provide a positive focus on excellent customer service, and sales outcomes.
• Provide a keen eye for current trends/style, and have the ability to pull all those skills together to create an exciting, vibrant, and on-trend space for customers to shop.
• Liaise with customers to ensure HCM is acting upon feedback to enable ongoing improvements to the store and the customer experience.
• Supervision and training of volunteers, ensuring they are inducted and feel supported/mentored
• Establish positive relationships and communications with the retail team, volunteers, and other HCM employees
• Build the HCM brand by ensuring positive service delivery to our Op Shop customers and donors
• Bring your creative side to life by working with your team to create engaging displays which highlight quality stock and brand recognition
• Bring your understanding of retail analytics to ensure product turnover and sales growth
• Actively promote ideas for continuous improvement keeping our brand reputation front of mind
• Participate in industry activities and events

Your dedication and hard work will be rewarded with:

• Pride that your work will positively impact the lives of our clients and volunteers
• Generous salary packaging benefits
• A supportive/professional development work environment

HCM actively promotes diversity and inclusion in recruitment and employment. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people who identify as LGBTQI and people with a disability.

We’ve provided a significant amount of information about the role to support your application process.  Research shows that men apply to jobs when they meet an average of 60% of the criteria, while other genders (and other intersecting identifies) tend to only apply when they check every box.  If you think you have what it takes but don’t meet every single criterion above, we would still love to hear from you.

Applications:

To help us get a better understanding of you as an individual and what you envision for our organisation, we would like you to complete a SWOT (strengths, weaknesses, opportunities and threats) analysis of a City Mission Op Shop or a competitor. Through exploring the strengths and weaknesses, you can look for missed opportunities and threats. We would love to see the vision and creativity you bring to the team. 

You will need to visit one of our shops or a competitor to find this information. You may present the SWOT analysis in any format. If you want to be creative around this please feel free to add anything else, the task is designed for us to get a better understanding of you as a person and what you can bring to City Mission Op Shops.

Applications MUST include a cover letter (1 Page), resume and SWOT Analysis of an HCM Op Shop or competitor store.  The Position Description is available on Hobart City Mission’s website, which contains further details of what is required for the SWOT Analysis.  Applications can be made via Seek or by emailing careers@hobartcitymission.org.au.

The successful applicant must have a National Police Certificate (no older than 6 months) and a current Working with Vulnerable People Registration (employment category). We look forward to hearing from you. 

Applications close Monday 9th May, 10am.

Interviews to be held on Wednesday 11^th May.